Winning at Customer Service
Learning Outcome 1
Learning Outcome 2
Learning Outcome 3
How Can You Win at Serving Your Customers?
You want to make the sale. Your product or service is perfect, your pitch is perfect, and your customers. . .well, not quite perfect!
It's easy to blame our failures on our customers. In fact, we often fail to realize the problems in our approach due to a singular, sales-minded perspective. Seeing through our customers' eyes changes everything.
So what will it take for both you and your customers to win?What are they truly hoping for in both the product or service and the experience? What if things go south after the sale? How might you dial back irate customers' negative attitudes and turn them into gung-ho raving fan customers? Through this 4-6 hour workshop, I will help you understand what winning at customer service looks like and give you an opportunity to work through real-life scenarios.
- Understand customer expectations.
- Apply the power of apology, authenticity, positivity, consistency, and simplicity in customer relationships.
- Utilize the HEARD technique in customer service.
- Relate with empathy, capitalizing on feelings more than facts.
- Keep disagreements from becoming arguments.
